Privacy Policy

Last Updated: June 2026

Reproductive Choices SA (Pty) Ltd

Reproductive Choices SA (Pty) Ltd (“Reproductive Choices SA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact our clinic, or make use of our healthcare services.

1. Who We Are

Reproductive Choices SA (Pty) Ltd

Registration Number: 2016/166950/07

Physical Address:
Porta Group House
Unit B
54 Lyttelton Avenue
Centurion
0157

Telephone:
011 315 6303

Email:
wellness@reproductive-choices.co.za

Website:
www.reproductive-choices.co.za

2. Information We Collect

We may collect the following personal information:

Personal Information

  • Name and surname

  • Identity or passport number

  • Date of birth

  • Gender

  • Contact details

  • Address information

  • Emergency contact details

Medical Information

  • Medical history

  • Health information

  • Consultation records

  • Ultrasound records

  • Laboratory results

  • Treatment records

  • Medication history

  • Consent documentation

Website Information

  • IP address

  • Browser information

  • Device information

  • Website usage information

  • Cookies and analytics data

Communication Information

  • Email correspondence

  • WhatsApp messages

  • Website enquiry forms

  • Telephone communications

  • Appointment requests

3. How We Collect Information

We may collect information:

  • Directly from you

  • Through website contact forms

  • During consultations

  • Through WhatsApp communications

  • Through telephone calls

  • From laboratories and healthcare providers involved in your care

  • Through website analytics and cookies

4. Why We Process Your Information

We process personal information for the following purposes:

  • Providing healthcare services

  • Scheduling appointments

  • Maintaining medical records

  • Communicating with patients

  • Processing payments

  • Complying with legal and regulatory obligations

  • Improving our services

  • Responding to enquiries

  • Providing follow-up care

  • Managing our website and online services

5. Special Personal Information

As a healthcare provider, we process special personal information relating to health and medical treatment.

Such information is processed only where necessary for:

  • Healthcare delivery

  • Medical diagnosis and treatment

  • Patient administration

  • Legal compliance

  • Protection of vital interests

  • Medical record keeping

6. Sharing of Information

We do not sell personal information.

Where necessary, information may be shared with:

  • Medical practitioners

  • Pathology laboratories

  • Pharmacies

  • Hospitals and healthcare facilities

  • Regulatory authorities

  • Legal representatives where required by law

  • Service providers assisting with administration or information technology

Information is disclosed only where legally permitted or required for patient care.

7. Storage and Security

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Patient records are stored securely and access is limited to authorised personnel who require the information to perform their duties.

8. Retention of Information

Personal information is retained only for as long as required by:

  • Applicable legislation

  • Healthcare regulations

  • Professional record retention requirements

  • Legitimate business purposes

Medical records may be retained for periods required by healthcare legislation and professional guidelines.

9. Your Rights

Subject to applicable law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where legally permissible

  • Object to certain processing activities

  • Lodge a complaint with the Information Regulator

10. Cookies and Analytics

Our website may use cookies and analytics services to improve website functionality and user experience.

You may disable cookies through your browser settings, although some website features may not function correctly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Information

For privacy-related enquiries, requests, or concerns, please contact:

Information Officer

Anschoné Claassen

Reproductive Choices SA (Pty) Ltd

Telephone:
011 315 6303

Email:
wellness@reproductive-choices.co.za

Address:
Porta Group House
Unit B
54 Lyttelton Avenue
Centurion
0157

14. Complaints

If you believe your personal information has been processed unlawfully, you may lodge a complaint with:

The Information Regulator (South Africa)

Website:
www.inforegulator.org.za

Email:
PAIAComplaints@inforegulator.org.za

Telephone:
010 023 5200

By using this website and engaging with our services, you acknowledge that you have read and understood this Privacy Policy.